Last updated: 28 March 2026
True North Law ("we", "our", "us") is committed to protecting the privacy of your personal information. This Privacy Policy sets out how we collect, use, store, disclose, and otherwise handle personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Australian Solicitors' Conduct Rules, and the Legal Profession Act 2007 (Qld).
As legal practitioners, our obligations regarding the confidentiality and security of your information extend beyond the Privacy Act. We treat all personal and client information with the highest standard of care required by our professional and ethical duties.
We may collect the following kinds of personal information:
We do not collect sensitive information (such as health, racial, or political information) unless it is directly relevant to a legal matter and you have provided consent.
We collect personal information:
You may choose to interact with us anonymously or under a pseudonym. However, if you do not provide sufficient personal information, we may be unable to respond to your enquiry or provide legal services.
We collect and use personal information for the following purposes:
We will not use your personal information for direct marketing purposes without your express consent. Any marketing communications will comply with the Spam Act 2003 (Cth) and will include a functional unsubscribe mechanism.
We may disclose your personal information to:
We will not sell, rent, or trade your personal information to any third party.
Our website is hosted by Netlify, Inc., which is based in the United States of America. When you submit information through our contact form, that data is processed and may be stored on servers located in the United States.
We have taken reasonable steps to ensure that Netlify handles personal information in a manner consistent with the Australian Privacy Principles. By submitting information through our website, you acknowledge and consent to this overseas transfer.
We do not otherwise disclose personal information to overseas recipients unless required for your legal matter and with your knowledge.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:
When personal information is no longer needed for any purpose for which it may be lawfully used or disclosed, and we are not required by law or professional obligation to retain it, we will take reasonable steps to destroy or de-identify it.
We retain client files and associated personal information for the minimum periods required by law and professional standards. For conveyancing matters, this is typically a minimum of seven (7) years from completion. Specific retention periods may vary depending on the nature of the matter.
In the event of an eligible data breach (as defined under Part IIIC of the Privacy Act 1988), we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as soon as practicable, in accordance with the Notifiable Data Breaches scheme.
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
To make a request, please contact us using the details below. We will respond within 30 days. There is no fee for making a request, but we may charge a reasonable fee for providing access if the request requires substantial effort.
In limited circumstances, we may refuse access where permitted by law, including where providing access would compromise legal professional privilege or prejudice legal proceedings.
Our website does not use third-party analytics cookies or tracking pixels. Our hosting provider (Netlify) may collect standard server log information (including IP addresses, browser type, and pages visited) as part of normal web server operations. This information is used for security monitoring and is not used for marketing or profiling.
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any external sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
If you believe we have breached the Australian Privacy Principles or have a complaint about how we have handled your personal information, please contact us in the first instance:
We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with:
For any questions about this Privacy Policy or our information handling practices, please contact us: